Returns & Exchanges

At El Sabor Market, we strive to ensure the freshness and quality of every authentic ingredient we deliver. If you are not satisfied with your order, please contact us within 48 hours of delivery for perishable items or 7 days for non-perishable goods.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the items you wish to return or report as damaged.

• 2.
  Verification Process

  Our quality control team will review your request within 24 hours to ensure it meets our freshness and safety standards for eligibility.

• 3.
  Return or Disposal

  For non-perishable items, we will provide a prepaid shipping label; for perishable food items, we may instruct you to safely dispose of the product.

• 4.
  Refund Issuance

  Once approved, a refund will be processed back to your original payment method or issued as store credit within 3-5 business days.