Frequently Asked Questions
Everything you need to know about shopping with El Sabor Market.
How do you ensure the freshness of perishable items during shipping?
We use insulated packaging and professional-grade cooling packs for all perishable goods. We also prioritize expedited shipping methods to ensure your products arrive in peak condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure product quality and timely delivery of our fresh market goods.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products authentic and ethically sourced?
Yes, El Sabor Market works directly with trusted suppliers and local artisans to provide authentic flavors while maintaining high standards for ethical sourcing and quality control.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.